You can contact the Financial System Mediator with requests for currency exchange.

This page lists the main types of currency exchange requests made to the Mediator and the necessary steps to apply to the Mediator.

Below you can get acquainted with the main types of currency exchange disputes considered by the Mediator.

  • For example, when a financial organization (bank, credit institution, persons engaged in the sale and purchase of foreign currency, etc.) made a currency exchange at a rate different from the established exchange rate.

You can also contact the Conciliator for other issues related to currency exchange.

What should you do if you have a complaint against a financial institution (bank, credit institution, foreign exchange sellers, etc.)?

Your Steps

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Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
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Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Useful links

Do you have a complaint ․․․ Your Steps Why to apply to the Mediator List of the Financial Organizations Document Templates

About Us

News and Reports

  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am