You can contact the Financial System Mediator with requirements related to deposits and bank accounts.

This page presents the main types of deposit and bank account requirements to be submitted to the Mediator and the necessary steps to apply to the Mediator.

Below you can find the main types of disputes considered by the Mediator regarding deposits and bank accounts. For example, when the bank

  • has not accrued interest on the amount of the deposit in the amount determined by the agreement.
  • unreasonably terminated the term deposit agreement.
  • without the consent of the client sent funds to pay off obligations.
  • changed the conditions specified in the agreement (interest rate, account maintenance fee, etc.) without notification in accordance with the established procedure.

This list is not exhaustive and you can contact the Mediator for other questions related to deposits and bank accounts.

What to do if you have a complaint against the Bank?

Your Steps

About us

Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
About us

Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
About us

Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Useful links

Do you have a complaint ․․․ Your Steps Why to apply to the Mediator List of the Financial Organizations Document Templates

About Us

News and Reports

  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am