SUBMIT A COMPLAINT/CLAIM TO FINANCIAL INSTITUTION
Before you appeal to the Mediator with your case, you need to submit your complaint/claim to the Financial Institution in writing or any other way acceptable to the institution. The financial institution must have a brief description of the complaint handling process, an explanatory note to dispute resolution and a form of application for complaint published on its website and at the place where it normally conducts its business.
Make sure that your complaint addressed to financial institution includes:
- your first name, last name
- contact details (including place of residence and phone number)
- description of the complaint
- property claim which is brought against the financial institution
The Mediator may examine your complaint if you have incurred or incur property or monetary loss as a consequence of action or inaction by the financial institution in question.
You can appeal to the Mediator with a property claim not exceeding AMD 10 (ten) million.
Keep the copy of the application addressed to financial institution!
In case you have difficulty in completing a complaint, you can apply to the Office of Financial System Mediator. We will be happy to help you write the complaint addressed to financial institution.
You can also authorize a person to appeal to the Mediator. In this case, a copy of the power of attorney, which certifies authorities of the representative and issued in a duly manner, will be submitted.
The copy of the power of attorney can be downloaded here, and a typical example of the power of attorney can be found here.