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Processes and procedures

When examining a case, the Financial System Mediator shall be governed by the provisions of the Republic of Armenia Law on Financial System Mediator, the Republic of Armenia Constitution, and other relevant laws of the Republic of Armenia, while adhering to the following principles:

Examining the complaint submitted by the client is fast and free of charge.
There is no need for a lawyer’s services during an examination of the complaint.
Absolute confidentiality is maintained during case investigation process.
The Mediator’s decision becomes binding only when the client agrees with it.
If disagreed with the Mediator’s decision, the client may resort to court.

 

Rules that govern investigation of claims can be found here

An illustration of case investigation process can be found here