During the 4-th quarter of 2019 the office of the Mediator got 3239 complaints, 2841 out of which were subject to the Mediator's investigation. 1690 out of the latter were taken into investigation.
The Financial System Mediator deals with complaints lodged by individuals against financial organizations; the amount of the claim should not exceed 10 million AMD.
The Office of Financial System Mediator is actively implementing its financial education program in Armenia. During 2019 we arranged seminars for more than 4941 high-school students and for approximately 100 university students.