You can contact the Financial System Mediator with requirements related to payment cards.

This page presents the main types of payment card claims made to the Mediator and the necessary steps to apply to the Mediator.

Below you can find the main types of disputes regarding payment cards considered by the Mediator. For example, when the bank

  • did not comply with the procedure for appealing (chargeback) against suspicious transactions made by the card, established by the agreement or the rules of the payment system.
  • failed to fulfill the conditions stipulated in the agreement on blocking the lost (stolen) card.
  • violated the terms of the cashback service.

This list is not exhaustive and you can contact the Mediator for other issues related to payment cards.

What to do if you have a complaint against the Bank?

Your Steps

About us

Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
About us

Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Useful links

Do you have a complaint ․․․ Your Steps Why to apply to the Mediator List of the Financial Organizations Document Templates

About Us

News and Reports

  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am